mwgaming Privacy Policy — Your Data, Handled with Care

When you register and use the mwgaming platform, we collect certain personal information that is necessary to operate your account and deliver a safe, personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification in compliance with Philippine regulations. We also collect financial information such as your preferred payment method and transaction history, which is needed to process deposits and withdrawals in Philippine pesos (PHP). During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session timestamps — this helps us detect unusual activity and keep your account secure. If you contact our support team, we may retain records of that communication to improve our service and resolve any follow-up concerns. We do not collect sensitive personal information beyond what is strictly required for account operation, regulatory compliance, and responsible gaming obligations.

The personal data we collect is used exclusively to operate, maintain, and improve the mwgaming platform for players in the Philippines. Your account information is used to verify your identity, process transactions, and ensure that only eligible players — those aged 21 and above — are able to participate in real-money gaming on the platform. Technical and behavioural data helps us detect fraud, prevent unauthorised access, and maintain the integrity of our games and payment systems. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — we do not send unsolicited promotional messages without your explicit consent. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall player experience, but this data cannot be used to identify any individual player. We will never sell your personal information to third parties, and we do not share your data with advertisers or marketing networks.

mwgaming does not sell, rent, or trade your personal information to any third party for commercial purposes. In limited circumstances, we may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also be required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so, such as in cases involving fraud investigations or compliance with anti-money laundering regulations. Any third-party service provider we engage is required to maintain data protection standards consistent with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173). We will notify you of any material changes to how your data is shared, to the extent permitted by law, through the contact details associated with your account.

As a player based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012, and mwgaming is committed to honouring those rights in full. You have the right to access the personal data we hold about you at any time by submitting a request to our support team at the email address shown in the footer of this page. You also have the right to request corrections to any inaccurate or outdated information, and to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal and regulatory retention obligations. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all data subject requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. mwgaming uses industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), access controls, and regular security audits of our systems. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all possible threats — you also play an important role by keeping your login credentials private and logging out after each session. If we become aware of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. Your continued use of the mwgaming platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page or contact our support team at the email address shown in the footer below.